Timberline Personal Digital Banking FAQs

All retail customers will be migrated on August 6, 2024.

To access Timberline Digital Banking, simply click here here or refer to FAQ #3 below for instructions on downloading our new mobile app. 

Timberline Bank is proud to introduce our new and improved app, Timberline Digital Banking! The new app showcases a user-friendly design and advance technology with exciting new features available at your fingertips. To download the desktop app through your browser, click on either the Google Play Store or Apple Store links below.

Download for PC Download for Mac 

For the best experience on mobile phones and tablets, please use the app instead of the browser. Follow these simple steps to get started on your mobile device:

• Visit the App Store or Google Play Store on your mobile device:
  • iPhone Users: Open the App Store
  • Android Users: Open the Google Play Store
• Search for "Timberline Digital Banking":
  • Type "Timberline Digital Banking" into the search bar.
  • Look for the official "Digital Banking" app icon (shown below); do not download the old "Timberline Mobile Banking" app.

• Download the NEW "Timberline Digital Banking" App:
  • Tap on the app icon, then tap the "Download" or "Install" button.

At Timberline Bank, your security is our top priority. To ensure the protection of your information, you may be required to update your username using a minimum of 6 characters.

From the login screen, click “Account Recovery” then click the “Forgot Login” tab. Complete the required fields and then click, “Continue”. If account recovery fails, please contact the Timberline Bank team at (970) 683-5560.

Simply click the “Forgot Password” link on the login screen. After entering the requested information and clicking “Submit,” you will receive an email at the address we have on file with instructions on how to reset your password.

When you are migrated to the new Timberline Digital Banking platform, you will log in using your current username and password. Next, you'll be prompted to receive a secure access code via call or text to the phone number we have on record. You will be prompted to create a new password. Remember to re-establish alerts upon first login.

We have implemented advanced security measures to protect your personal and financial data. You will be prompted to update your password to a minimum of 14 characters when transitioning to the new Timberline Digital Banking platform. It is designed with enhanced security features to keep your information safe and secure. 

If you have questions regarding this planned technology upgrade, please call a dedicated member of the Timberline Bank team at (970) 683-5560.

Yes. If you have Face ID/Fingerprint enabled on your mobile device, you'll be prompted with setup instructions upon your first login.

Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

You can choose how you receive your SAC: by text, email, or phone. To verify your contact information, log in to our existing online banking, click on the “Profile” icon in the top right corner, and select “Edit” next to your email or phone number to see if an update is needed.

No. Once you have set up a SAC, you have the option to register your computer or device. Once your computer or device is registered, you will skip the SAC requirement when you log in again. To register your computer or device, click, “Register Device.”
* If you clear your browser's cache or cookies, you will be prompted to register your device again. *

When receiving a SAC via voice or text (SMS), a list of phone numbers that we have on file for you will be presented. Select which phone number you want the SAC delivered to.

When logging in, you will have the option to check “Remember Me,” which will remember the device you are logging in from and you will not be prompted for a security access code. Remember, these steps will need to be repeated for any device you are using to access Digital Banking.

Yes, you can drag and drop to reorder accounts on the home page. For further customization, you can hide and unhide your accounts, change the order, and assign nicknames on your accounts from within the Settings Menu > Manage Accounts.

Up to 24 months of transactions and check images will be available.

Yes. By clicking on the account on the Home page, this will bring you into the Account Details page. The “Export” option is located on the right side of the screen. The following export formats are available:

• Spreadsheet (xls)
• Spreadsheet (csv)
• Microsoft OFX (ofx)
• Quicken (qfx)
• Quickbooks (qbo)

Click on your desired account and then click on the Details & Settings tab.

You can edit your alerts delivery method by accessing “Alert Settings” from the “Settings” menu and clicking on the alert you wish to edit. You can upgrade your delivery method to Email, Voice, Text Message, Push Notification, and/or Secure Message.

No, you will need to re-enroll. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification and/or Secure Message) for each alert.

Yes. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification, and/or Secure Message) for each alert.

• Available Balance - includes transactions made but have not yet been processed.
• Current Balance - balance as of prior business day date. 

You'll immediately see the card appear as locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account.

You'll immediately see the card appear as unlocked. You may start using your card again.

The card will still show up in the mobile wallet, but transactions will be declined.

Select the card you wish to use while traveling, scroll down to the “Manage Card” section and click “Manage Travel Plans.”

Mobile Banking is available to everyone. Simply download the mobile app and follow the on-screen prompts in the Apple Store and Google Play.

You may use the service for no cost. However, your wireless carrier may charge you fees related to this service.

Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.

Yes, should you need to make any edits or deletions to your Transfers, simply go to the “Transfers & Payments” tab, select “Online Activity” and select the type of transfer you wish to edit (single or recurring) and then click the Actions menu to edit, cancel, copy, etc.

No. Your previous transfer history will not be available. However, you will be able to search your Account Transaction history for Transfers previously performed going back 24 months.

Yes. Your current biller, payment history, and scheduled and recurring payments will carry over.

You can access the Bill Pay service by logging into Timberline Digital Banking and selecting, “Pay with Bill Pay” under the “Transfers & Payments” tab. All your existing activity, payees, and payment templates will be available.

Yes.

The same as you have available today.

Yes, as we complete the system conversion, Quicken/QuickBooks by Intuit will need to re-establish their link to our updated system. You will need to modify your Quicken/QuickBooks settings to ensure the smooth transition of your data. In preparation for the conversion, we recommend you complete a final download before August 1st at 9:00 PM MT and disconnect your accounts in Quicken/QuickBooks. Intuit aggregation services will be interrupted for up to 7 business days after August 1st.